Not too long ago Dell, the big maker of personal computers, was getting a barrage of angry complaints about customer service. Influential blogger Jeff Jarvis was writing about Dell Hell, and other social media experts around the world joined the fray.
Dell executives started listening. More than 100 employees are now actively tweeting to 1.5 [...]
Tag Archives: Dell
Social media ends Dell Hell
December 15, 2009 – 6:22 pm
